Shipping policy
OddGoods by OddBurton, LLC ("we" and "us") is the operator of (www.oddgoods.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on product type (weight, dimensions) and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
We ship from two different fulfillment warehouses—Based on product type(s) in your order, you may receive two or more shipments.
Your order may be dispatched in multiple packages depending on the contents of your order and/or fulfillment warehouse. See Shipping Scenarios in FAQs for more info.
USPS is our primary domestic carrier. International shipments will be handled by DHL and UPS and include tracking numbers. Your shipping options will be presented to you upon checkout.
3. Returns
Please see our Returns and Exchanges policy for more information
4. Delivery Terms
In general, domestic shipments are in transit for 2-7 days
Generally, orders shipped internationally are in transit for 4-22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Orders are usually dispatched within 3-5 business days of payment of order.
I am unable to change the delivery address on orders once the checkout process has been completed. Please check your order carefully before submitting your order.
OddGoods is currently unable to ship to P.O. boxes or APO/FPO military addresses.
We support international shipping and we can ship to most countries & regions in the world.
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
Sales tax will be automatically applied to the price of the goods at checkout.
Import duties and taxes for international shipments are calculated at checkout, no additional fees will be collected upon delivery.
8. Cancellations
We are able to accept cancellations for certain products before an order has been shipped. Please refer to our return policy for more information.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
We will process a store credit or replacement (if applicable) as soon as the courier has completed their investigation into the claim.
We will process a store credit or replacement (if applicable) as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at orders(at)oddgoods.com
